Each order received is processed within 2-4 business days and you will be intimated along each step of the way i.e. when the order is placed, processed, shipped and delivered.
Order will then reach it's destination within 7- 10 business days.
We are partners with the top most courier and logistics service providers to ensure that you receive your order on-time and safely. In case you have any questions in regards to order delivery, you can contact us and we will resolve all your problems right away.
From the time the order is placed you can expect the order to be at your door:
7-10 business days
Some orders on special demand or brands can take longer and upto 3 weeks.
Warrenty is not valid for discounted products .
- Offer Available till stock lasts.
- Hillbillee.com or Skimo.in have the right to modify / alter /cancel this offers without prior notification.
- Offers exclusively available at our website only
- Discounted products once sold cannot be returned or exchanged.
When an order dispatched and what is the expected delivery time?
Dispatch happens every working day at 01:00PM IST.
Courier takes normally 2-7* working days depending on the location.
Please understand that operations of courier companies are not in our control and we cannot be held responsible for delays/misplacement and the resultant impact on your trip schedules. Please order early enough to accommodate delays.
As a general practice always check your courier package for any tampering or damage before you sign the POD receipt. In case there is a problem please don't sign POD and let us know at firstname.lastname@example.org along with the Name/Phone# of the person delivering the package. POD once signed courier company doesn't entertain any complaints/claims.
I want to ship my order to another address than the one I submitted at registration. Can I do this?
Yes you can save multiple addresses in your account on HILLBILLEE.COM. Choose the correct address, where you want your order to be shipped at, during checkout and it will be shipped to the desired address.
Can I choose the carrier for my shipment?
Yes and No.
What do I do if my product has not arrived on time?
You can email us on ADMIN@HILLBILLEE.COM or call on the numbers given in "Contact Us" page. We will check the issue by following up with the courier companies and inform you as soon as possible. We always hope that all orders reach the customer in timely and appropriate manner and do our best to achieve that. Though, sometimes circumstances are not in our control, but we will try our best to follow up with the courier company and try and deliver the package at the earliest.
Can I ship different items in my order to different shipping addresses?
Not in the same order. You can place two or more orders with different “Shipping Addresses”
Can my order ship to a Post Office Box?
No. Since we offer door to door deliveries through our shipping partners therefore you must include full address details including a street address for the shipping address.
Can I change my shipping address after placing my order?
Once we receive your order, we take few up to 24 hours to process your order before handing it over to the shipping company. If you would like to change your shipping address for an order which you have already placed, we will try to accommodate your requests if we still have the package in our hand. Please contact us on ADMIN@HILLBILLEE.COM with your requested change and respective order number. We will send you an email reply to confirm if we were able to make the change. If we have already handed your order over to the shipping company then we are unable to make any shipping address changes.
How long does domestic/international shipping take?
Domestic shipping may take anywhere between 2 to 7 working days to reach the customer, depending on which part of the county, order is being delivered. International shipping takes 10 to 20 working days to reach the customer, depending on which part of the country, order is being delivered.
Are shipping fees refundable if I return my product?
Once a package is shipped we cannot refund the shipping cost. If you return your product, you are responsible for the cost of shipping it back to us as well as the original shipping fee.
How do I know my order has been confirmed?
After you submit the order you will receive a confirmation by email, which includes the order no., the list of items ordered and prices and other particulars related to the order. If you do not receive a confirmation mail, then kindly inform us on ADMIN@HILLBILLEE.COM
How do I track the status of my order?
You can log into your account and “Track Your Order”
Can I cancel / modify my order?
Yes, if the order has not yet been shipped out, then please email on ADMIN@HILLBILLEE.COM call on the numbers given in "Contact Us" page. Our customer service team will assist you. If the order has been shipped out, we would not be able to cancel / modify the order.
The product I ordered is damaged or has a defect or I received the wrong product. What is your returns policy?
We apologize if you have received a damaged or a defect product. All products go through Quality Check before being shipped from our warehouse. Sometimes even we make mistakes. Please refer to our Returns policy below or mail us on ADMIN@HILLBILLEE.COM and we would be happy to help you out with the issue.
Can I add a product after I have placed my order?
No, you cannot add a product to the same order. You can place a new order and we would dispatch the same at the earliest.
For bulk order, corporate and institutional orders / enquiry please send us your queries on ADMIN@HILLBILLEE.COM
I had placed an order 2 days ago. Now, I have to leave on an urgent trip. Can you please hold the delivery until I get back?
Absolutely! Please email on ADMIN@HILLBILLEE.COM or call on the numbers given in "Contact Us" (give contact us link) page with your request. If the consignment has already been shipped then we may not be able to hold the delivery.